1What are the delivery times?
All of Our Orders Ship for Free. Orders within Europe are delivered by courier with a typical delivery time of 2 to 4 working days, depending on your location.
2How can I return goods?
If you're not satisfied with your order, you can request a refund for the returned goods. Please ensure that the product packages remain undamaged. For more details, please review our refund and return policy.
3How can I request a refund?
We have full confidence in the effectiveness of our product line. However, if you are not satisfied with Sanasoil products or the results, you are eligible for a full refund. Please ensure you have clear photos of the plant's initial state, each watering record, and documentation of the absence of the desired result. To initiate the refund process, please contact us at [email protected]. For additional details, please refer to our refund and return policy. Read more about our refund & return policy.
4Where can I find instructions on how to use the products?
You can find instructions, product ingredients, and other valuable information in each product section at the top of the page.
5How do you collect reviews, and how can I leave a review?
We value your feedback as it helps us enhance our product line! Share your review through our social media profiles or send it via email to [email protected]. Your reviews will be shared on social media and displayed on our website.
6What are the payment options?
We process payments through Stripe.com. You can conveniently pay for products at checkout using your card, Apple Pay, Google Pay, or opt for a wire transfer.
7What are the ingredients of Sanasoil products?
For detailed product ingredient lists, usage instructions, and other valuable information, please refer to each product section at the top of the page.
8How do I contact Customer Support team?
If you have any questions or encounter any issues with Sanasoil products, please feel free to reach out to us via email at [email protected].