1What are the delivery times?
All of our orders are shipped free of charge. The orders within Europe are delivered by courier. Typical delivery time is 2 to 4 working days, depending on your location.
2How can I return goods?
If you are not satisfied with your order, you can request a refund and refund goods. Please note that the product packages must be undamaged. Read more about our refund & return policy.
3How can I request a refund?
We believe in our product line efficiency. However, you are eligible for a full refund if you are not satisfied with Sanasoil products or the result. Please note that you must have a clear photo of the plant’s initial state, each watering record and the record of the absence of the result. To issue a refund process, please contact us by email address — [email protected]. Read more about our refund & return policy.
4Where can I find instructions on how to use the products?
You can view the instructions, product ingredients and other useful information in each product section at the top of the page.
5How do you collect reviews, and how can I leave a review?
We appreciate your feedback — it allows us to bring improvements to our product line! You can leave a review via our Social Media profiles or by sending it by email address — [email protected]. The reviews will be shared through Social Media and displayed on our website.
6What are the payment options?
Stripe.com is processing our payments. You can easily pay for the products in the checkout by card, Apple Pay & or Google Pay or make a wire transfer.
7What are the ingredients of Sanasoil products?
You can read the detailed product ingredient list, usage instructions & other useful information in each product section at the top of the page.
8How do I contact Customer Support team?
If you have any questions or experience any issues with the Sanasoil products, you can contact us via email [email protected].